1. Introduction

At Vedic KI, we are committed to providing exceptional customer service and support. This Support Policy outlines the services we offer to ensure a smooth and satisfactory experience for our customers when purchasing and using our Vedic products. If you have any questions or need assistance, please refer to the contact information provided at the end of this document.

2. Customer Support Availability

Our customer support team is available to assist you during the following hours:

Monday to Saturday: 9:00 AM to 6:00 PM IST

Sunday and Public Holidays: Closed

3. Contacting Support

You can reach our customer support team through the following channels:

Email: support@vedicki.com

Phone: +91 97636 51391

4. Support Services

4.1. Pre-Sales Support

We provide assistance to customers who have inquiries about our products before making a purchase. This includes:

• Product information and specifications

• Pricing and availability

• Shipping and delivery options

• Bulk order inquiries

4.2. Post-Sales Support

After your purchase, our support team is here to help with:

• Order tracking and status updates

• Assistance with order modifications or cancellations

• Information on returns, exchanges, and refunds

• Technical support for product usage and care instructions

5. Returns and Exchanges

We offer a hassle-free return and exchange policy to ensure customer satisfaction. Please refer to our Return and Refund Policy for detailed information on the process, including conditions and timeframes.

6. Warranty Support

Our products come with a warranty against manufacturing defects. The duration and terms of the warranty may vary by product category. For warranty claims and procedures, please contact our support team with your purchase details and a description of the issue.

7. Feedback and Complaints

We value your feedback and strive to continuously improve our products and services. If you have any suggestions, feedback, or complaints, please contact us through any of the channels listed above. We aim to acknowledge and resolve complaints within 48 hours.

8. Response Time

We are committed to responding to all support inquiries as quickly as possible. Our typical response times are:

• Email: Within 24 hours during business hours

• Phone: Immediate response during business hours

9. Escalation Process

If you are not satisfied with the initial resolution provided by our support team, you may request to escalate your issue to a senior representative. Escalations can be made through the same contact channels, and we will prioritize these requests to ensure a timely resolution.

10. Limitations of Support

While we strive to assist with all inquiries, certain limitations apply:

We may not provide support for issues caused by unauthorized modifications or misuse of our products.

Support for third-party products or services is not covered under this policy.

Responses to inquiries made outside of business hours may be delayed.

11. Contact Information

For any support-related questions or concerns, please contact us at:

Vedic KI

Phone: +91 97636 51391

Email: support@vedicki.com

Website: vedicki.com